I'd like to have a feedback "thingy" on a library blog so that patrons can comment on what they read. It's pretty poor customer service if you don't know what your patron needs - and feedback is a good way of finding out what's on their mind. It drives me absolutely NUTS when businesses pay no attention to what their client wants or needs - having more feedback on blogs would be a great way for libraries and companies to improve services. Just my not-so-humble two cents...
One possible con: there still is a fairly large segment of library users that are computer illiterate - so there needs to be ways to reach them too and invite them to be brave and comment on a blog. Any thoughts there?
Let me know what you all think - I'm still learning as I go... so I could be way off the mark here - but I don't think so.
3 comments:
Hi Megan,
I couldn't agree more about the importance of feedback.
I think having comments turned on in the library blog are helpful but it may be necessary to review them prior to posting.
And if you want feedback about the library, I think a multi-access approach is necessary. Online surveys are great but in-person surveys and focus groups will reach users who access the library in a different way.
Excellent ideas, Leslie! Thanks!
Really, you like feedback, really, really... Than why don't you ever seem to enjoy my feedback.
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